Success-as-a-Service

Customer Success is our number 1 priority, so we thought it’d be a good idea to share with you some useful links and information in one place. If there’s anything else you need – just let us know!

Help Centre

An online Help Centre that contains a range of guides and tutorials as well as a Feature Suggestion and a Q&A section for each of our products.

Visit Help Centre

Support Desk

If something in your product isn’t working the way you expect, or you discover what you suspect may be a bug, the best thing to do is to get in touch with our technical support team with as much info as possible.

Raise a Support Ticket

Customer Success Manager

Like we said, giving our clients the best possible experience is our top priority. This is why our Customer Success Manager is always on hand to answer any questions you may have.

Your Customer Success Manager

Your Customer Success Manager (CSM) can help you out in a range of ways; from discussing what your strategic aim is and how your product may help achieve that, to reviewing your work and offering feedback and coaching.

A Proven Track Record

Our dedication to customer success and attentive approach to problem solving has led an array of clients to identify potential and enhance their learning and development initiatives.

Craig Taylor

Craig’s been involved in the training/L&D field since 1993, when he cut his teeth in the training-delivery world while serving in the British Army.

His subsequent roles have been in the rail, nuclear, healthcare, and financial sectors, where he has helped people to understand the value that current and emerging technologies can bring.

Book a call with Craig

Other Support Tools and Communications

Additionally, we have a number of other tools available to you to help you get the most out of your new investment.

Community Newsletter

We distribute a Monthly ‘Community Connect’ newsletter to all clients which include updates and links to new Help Centre articles, blog posts, research findings and webinar events etc.

If you feel that this newsletter would be of benefit to others in your organization, feel free to forward the email onto them (once you receive it) and they’ll be able to self-subscribe via the link provided.

Community Webinars

We also run regular webinars, some of which are open to the public, and others which are exclusive to our Partner & Client Community.

Community webinars usually run once a month, with both a morning and afternoon session (both covering the same material), and give you the opportunity to hear about our latest release and development plans before anyone else.

Exclusive Events

Our team can be found sharing our latest insights across the globe at a number of industry and sector-specific events as well as hosting our own “Experience Days” at regular intervals.

YouTube

Many of our past webinars are recorded and placed on our Youtube channel for your viewing pleasure, perhaps there’s a video on there right now that may answer a question or two?